Terms of Service

1. Introduction and Acceptance of Terms

Welcome to NephLong (www.nephlong.com). This website and all associated services (collectively, the "Site") are owned and operated by Quantum LifeSciences Inc., a California corporation doing business as NephLong, with its principal office located at Claremont, CA 91711 ("Company," "we," "us," or "our").

By accessing, browsing, or using the Site, placing an order, creating an account, or otherwise engaging with any feature or service offered through the Site, you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"), together with our Privacy Policy and any supplemental policies referenced herein. If you do not agree to these Terms, you must immediately cease all use of the Site.

We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site following the posting of changes constitutes acceptance of those changes. We encourage you to review these Terms periodically.

2. Definitions

• "Products" means all dietary supplements, medical foods, and related health products sold through the Site, including but not limited to Keto-Nephron, NephLong-Core, NephroTec, Seno-Nephron, Fog-X, and Pro Nephron.
• "Content" means all text, images, graphics, video, audio, data, information, and other materials available on or through the Site.
• "User Content" means any content, reviews, testimonials, comments, or other materials submitted by you to the Site.
• "Healthcare Provider" or "HCP" means any licensed physician, registered dietitian, pharmacist, or other qualified healthcare professional.
• "Order" means a request submitted through the Site to purchase one or more Products.

3. Eligibility

To use the Site and purchase Products, you must:

1. Be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater;
2. Be capable of forming a legally binding contract under applicable law;
3. Provide accurate, current, and complete registration and payment information;
4. Not have been previously suspended or removed from the Site.

By using the Site, you represent and warrant that you meet all eligibility requirements. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

4. Account Registration

Certain features of the Site may require you to create an account. When creating an account, you agree to:

• Provide truthful, accurate, and current information;
• Maintain and promptly update your account information;
• Keep your password confidential and not share your account credentials with any third party;
• Accept responsibility for all activities that occur under your account.

You must notify us immediately at info@nephlong.com if you believe your account has been compromised or if there has been any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.

5. Products and Health Information

5.1 Medical Food Classification Notice

5.2 Not Medical Advice

The Content on this Site, including but not limited to product descriptions, educational articles, research summaries, and any materials in the "Learn" section, is provided for general informational and educational purposes only. Nothing on this Site constitutes or is intended to constitute:

• Medical advice, diagnosis, or treatment;
• A substitute for professional medical advice from a qualified Healthcare Provider;
• An endorsement, recommendation, or promotion of any specific treatment, product, or course of action.

Always consult your physician, nephrologist, or other qualified Healthcare Provider before starting any new dietary supplement, particularly if you have a chronic condition such as Chronic Kidney Disease (CKD), are taking prescription medications, are pregnant or nursing, or are undergoing dialysis. Never disregard professional medical advice or delay in seeking it because of something you have read on this Site.

5.3 Product Descriptions and Accuracy

We make reasonable efforts to ensure that Product descriptions, ingredient lists, pricing, and other information on the Site are accurate and current. However, we do not warrant that Product descriptions or other Content are complete, reliable, current, or error-free. Product images are for illustrative purposes only and may differ from the actual Product. If a Product you receive does not match its description, your sole remedy is to return it in accordance with our Return Policy (Section 8).

5.4 Product Availability

All Products are subject to availability. We reserve the right to discontinue any Product at any time without notice. We are not liable for any Product being unavailable.

6. Orders and Payment

6.1 Placing an Order

When you place an Order through the Site, you are making an offer to purchase the Products in your Order. All Orders are subject to acceptance by us. We may refuse or cancel any Order at any time for reasons including but not limited to: Product availability, errors in Product or pricing information, suspected fraud, or suspected violations of these Terms.

6.2 Pricing

All prices displayed on the Site are in United States Dollars (USD) unless otherwise stated. Prices do not include applicable taxes, shipping charges, or handling fees, which will be calculated and displayed at checkout. We reserve the right to change prices at any time without prior notice. Price changes will not affect Orders that have already been confirmed.

6.3 Payment

We accept payment methods as displayed at checkout, which may include major credit cards, debit cards, and other digital payment methods processed through our third-party payment processor. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method. All payments are processed securely by our payment processor, and we do not store your full credit card information on our servers.

6.4 Promotional Offers

From time to time, we may offer promotional discounts, coupon codes, or special offers. These promotions are subject to specific terms and conditions, which may include expiration dates, usage limits, and product exclusions. We reserve the right to modify or discontinue promotions at any time. Promotions cannot be combined unless explicitly stated.

7. Shipping and Delivery

We ship Products within the United States. Free standard shipping is available on orders totaling $75 or more. Orders below $75 are subject to shipping charges calculated at checkout.

Estimated delivery times are provided for informational purposes and are not guaranteed. Delivery timelines begin once the Order has been shipped and may vary based on destination, carrier performance, weather, and other factors outside our control. Risk of loss and title for Products pass to you upon delivery to the carrier.

We are not responsible for delays caused by carriers, customs, incorrect shipping information provided by you, or events beyond our reasonable control (see Force Majeure, Section 17).

8. Returns, Refunds, and Exchanges

8.1 Return Policy

If you are not satisfied with your purchase, you may request a return within thirty (30) calendar days of the delivery date, subject to the following conditions:

• The Product must be unused, unopened, and in its original packaging;
• You must contact us at info@nephlong.com or call 1-877-NEPHLON (877-637-4566) to obtain a Return Merchandise Authorization (RMA) number before shipping the return. Please also add your Order Number.
• Return shipping costs are the responsibility of the Customer unless the return is due to our error or a defective Product;
• Products that have been opened, used, damaged by the Customer, or returned without an RMA number may not be eligible for a refund.

8.2 Refunds

Approved refunds will be credited to the original payment method within ten (10) business days of our receipt and inspection of the returned Product. Original shipping charges are non-refundable unless the return is due to our error. We reserve the right to charge a restocking fee of up to 15% on certain returns.

8.3 Damaged or Defective Products

If you receive a Product that is damaged, defective, or incorrect, please contact us within seven (7) calendar days of delivery. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

9. Intellectual Property

All Content on the Site — including but not limited to text, graphics, logos, brand names (NephLong, Keto-Nephron, NephLong-Core, NephroTec, Seno-Nephron, Fog-X, Pro Nephron), images, video, audio, software, and the overall design and layout of the Site — is the property of Quantum LifeSciences Inc. or its licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not, without our prior written consent:

• Copy, reproduce, distribute, publish, display, modify, or create derivative works from any Content;
• Use any data mining, robots, scraping, or similar data-gathering methods on the Site;
• Use the NephLong name, logo, or any of our trademarks in any manner that suggests endorsement or affiliation without written authorization;
• Frame or mirror any portion of the Site on any other website or platform.

Limited, non-exclusive, non-transferable permission is granted to access and use the Site for personal, non-commercial purposes in accordance with these Terms.

10. User Content

By submitting any User Content (including product reviews, testimonials, or feedback), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, distribute, and display such User Content in connection with the operation and promotion of the Site and our business.

You represent and warrant that:

• You own or have the necessary rights to submit the User Content;
• The User Content does not violate any third-party rights, including intellectual property and privacy rights;
• The User Content is truthful, not misleading, and complies with applicable laws and regulations, including FTC endorsement guidelines;
• The User Content does not contain material that is defamatory, obscene, abusive, or otherwise objectionable.

We reserve the right, but have no obligation, to monitor, edit, or remove any User Content at our sole discretion.

11. Prohibited Uses

You agree not to use the Site for any unlawful purpose or in any manner inconsistent with these Terms. Prohibited activities include but are not limited to:

• Using the Site in any way that violates any applicable federal, state, local, or international law or regulation;
• Attempting to gain unauthorized access to, interfere with, damage, or disrupt any part of the Site, its servers, or any connected network;
• Introducing viruses, malware, trojan horses, or other harmful material to the Site;
• Engaging in any conduct that restricts or inhibits anyone else from using the Site;
• Using the Site to impersonate any person or entity, or to falsely state or misrepresent your affiliation with any person or entity;
• Using any automated means (bots, spiders, crawlers) to access the Site for any purpose without our express written consent;
• Purchasing Products for the purpose of resale, redistribution, or export without our written authorization;
• Making false or misleading health claims about our Products in any forum, review site, or social media platform.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, store, and share your personal information. Our Privacy Policy is available at www.nephlong.com/policies/privacy-policy. By using the Site, you consent to the collection and use of your information as described in the Privacy Policy.

This Site is hosted by Shopify Inc. As part of providing our e-commerce platform, Shopify collects and processes certain personal data on our behalf. For more information on how Shopify handles data, please review Shopify's Privacy Policy.

13. Third-Party Links and Services

The Site may contain links to third-party websites, services, or content that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. The inclusion of any link does not imply endorsement by us. You access third-party websites at your own risk and should review their terms and privacy policies before use.

14. Disclaimers of Warranties

THE SITE, ALL CONTENT, AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR PRODUCT INFORMATION;
• WARRANTIES THAT ANY PRODUCT WILL ACHIEVE A PARTICULAR HEALTH OUTCOME OR RESULT.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QUANTUM LIFESCIENCES INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the Site or Products;
• Any conduct or content of any third party on the Site;
• Any health outcome or adverse reaction related to the use of any Product;
• Unauthorized access, use, or alteration of your transmissions or content;
• Any other matter relating to the Site or Products.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE OR PRODUCTS EXCEED THE AMOUNT YOU PAID TO US FOR PRODUCTS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

16. Indemnification

You agree to indemnify, defend, and hold harmless Quantum LifeSciences Inc., its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Site or Products;
• Your violation of these Terms;
• Your violation of any third-party right, including any intellectual property, privacy, or proprietary right;
• Any User Content you submit to the Site;
• Any claim that your use of a Product caused injury to you or a third party.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of government, war, terrorism, labor disputes, supply chain disruptions, carrier delays, power failures, internet outages, or any other force majeure event.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms and any dispute arising out of or related to these Terms or the Site shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

18.2 Dispute Resolution

Informal Resolution: Before initiating any formal dispute resolution proceeding, you agree to first contact us at info@nephlong.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within thirty (30) calendar days.

Binding Arbitration: If informal resolution is unsuccessful, any controversy or claim arising out of or relating to these Terms shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in Los Angeles County, California. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver: YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

18.3 Jurisdiction

For any matters not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California.

19. Termination

We reserve the right to suspend or terminate your account and access to the Site at any time, without prior notice, for any reason, including but not limited to a breach of these Terms. Upon termination:

• Your right to use the Site ceases immediately;
• You remain liable for all charges incurred prior to termination;
• Sections 9, 10, 14, 15, 16, 18, and 22 shall survive termination.

20. Electronic Communications

By using the Site or providing your email address (including through newsletter sign-up), you consent to receive electronic communications from us, including order confirmations, shipping notifications, promotional emails, and account-related notices. You may opt out of promotional communications at any time by using the unsubscribe link in any email or by contacting us at info@nephlong.com. Opting out of promotional communications does not affect transactional communications related to your Orders.

21. Notice to California Residents

Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact us at: Quantum LifeSciences Inc., Claremont, CA 91711; Phone: 1-877-NEPHLON (877-637-4566); Email: info@nephlong.com.

22. General Provisions

22.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by us on the Site, constitute the entire agreement between you and Quantum LifeSciences Inc. concerning your use of the Site and purchase of Products.

22.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall continue in full force and effect.

22.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

22.4 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

22.5 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

23. Contact Information

If you have any questions or concerns about these Terms, please contact us:

Company

Quantum LifeSciences Inc.

DBA

NephLong

Address

Claremont, CA 91711

Phone

1-877-NEPHLON (877-637-4566)

Email

info@nephlong.com

Website

www.nephlong.com

© 2026 Quantum LifeSciences Inc. All rights reserved.

By using www.nephlong.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.